Agents for specific cross-system work
MTC builds custom AI agents for work that spans several systems, such as policy retrieval, regional coordination and task preparation for a defined business role.
Design around a defined business task
The agent is designed around the work to be completed, the systems it must use and the point at which an employee reviews the result.
- Workflow design: define the task, expected result and point at which a person reviews or completes the work.
- System integration: connect the approved applications, documents and knowledge sources required for the task.
- Production handover: test representative cases, train users and establish support for exceptions and future changes.
Pilot, approval and production support
The pilot compares relevant cases with the current process before users approve the release and support arrangements.
- Baseline: record the current steps, volume, handling time and rework so the pilot has a practical comparison.
- Pilot: run representative cases with the intended users and record quality, exceptions and acceptance results.
- Go live: release the approved scope with documented human review, support and change procedures.
Cross-border operating scenarios
A custom agent can support information and coordination work between a Singapore operation and an overseas group.
- A shared knowledge base for Singapore, headquarters and regional teams, with controlled sources, ownership and versioning.
- Head-office policy and procedure retrieval for local teams, with source and version control.
- Regional coordination tasks that span systems and time zones.
Custom AI Agents FAQ
When is a custom agent more suitable than AgentAll?
AgentAll supports enquiry and routine follow-up on SAP Business One. MTC recommends a custom agent when the task spans other systems, knowledge sources or specialised actions that need their own integration and workflow design.
Which actions can an agent perform without review?
The action matrix records what the agent may retrieve, prepare or execute for each user role. Material decisions and exceptions are routed to the named approver, with the request and outcome written to the operating log.
How are sensitive and cross-border data flows documented?
MTC records the data fields, source and destination systems, processing location, retention period, authorised roles and log owner for Singapore, headquarters and regional flows before integration work begins.
What is required to scope the first agent?
Provide the role, task, current steps, monthly volume, source systems, representative data, actions, exceptions and process owner. MTC uses these inputs to prepare the discovery and pilot scope.
Discuss a defined AI agent use case
Share the role, task, current steps and systems involved. MTC will assess the integration work, pilot scope and expected operational result.
Request an agent assessment